Our team

This non-hierarchical organogram reflects a collaborative and interconnected structure, emphasising the importance of each department's role in contributing to the success of WozaWoza Online.

Organogram for WozaWoza

1. Platform Management:
- Oversee the entire online mall operations.
- Collaborate with key departments for strategic decision-making.

2. Vendor Relations Team:
- Foster relationships with vendors.
- Address vendor inquiries and concerns.

3. Customer Support Team:
- Provide assistance to customers and vendors.
- Handle queries, disputes, and feedback.

4. Marketing and Promotions Team:
- Develop and execute marketing strategies.
- Create promotional campaigns to attract vendors and customers.

5. Technology and Development Team:
- Manage platform development and enhancements.
- Ensure seamless functionality and user experience.

6. Community Engagement Team:
- Facilitate community-building efforts.
- Organise events and initiatives to connect vendors and customers.

7. Analytics and Insights Team:
- Gather and analyse data for informed decision-making.
- Provide insights into vendor performance and market trends.

8. Legal and Compliance Team:
- Ensure adherence to legal requirements.
- Handle contract negotiations and dispute resolution.

9. Finance and Payments Team:
- Manage financial transactions and vendor pay-outs.
- Monitor revenue streams and financial health.

10. Quality Assurance Team:
- Ensure the quality of products and services on the platform.
- Implement policies to maintain standards.

11. Innovation and Growth Team:
- Explore new features and technologies.
- Identify opportunities for the online mall expansion.

12. User Experience (UX) Team:
- Enhance the overall user experience for customers and vendors.
- Gather feedback for continuous improvement.

13. Strategic Partnerships Team:
- Establish partnerships with external entities.
- Explore collaborations for mutual benefit.

14. Social Media and Content Team:
- Manage social media presence.
- Create engaging content to promote the online mall.

15. Education and Training Team (WozaWoza Academy):
- Offer resources and training for vendors.
- Educate users on platform features and best practices.