RETURNS & EXCHANGE POLICY

1. Pack all the items in the original packing. Items bought as sets must be returned in sets.

2. Fill in the return request form attached to the order.

3. Attach a copy of the sales invoice, specify the method of refund (a credit to your wallet or a transfer to the bank account).

4. Send the parcel to vendor or our head office address:

5. After you have sent the parcel, please inform us of that by sending an email or whatsapp.

WozaWoza Online Return & Exchange Policy

Effective Date: [Insert Date]

Website: www.wozawoza.co.za

WozaWoza Online is committed to ensuring a secure and satisfactory shopping experience for buyers and a fair resolution process for vendors. This Return & Exchange Policy applies to purchases made on WozaWoza Online across physical products, digital goods, and services.

1. General Return & Exchange Principles

• Buyers are encouraged to communicate directly with vendors via the platform for resolution.
• All return requests must be submitted within 7 days of receiving the order unless otherwise stated by the vendor.
• Refunds and exchanges are subject to approval based on the vendor’s return policy and WozaWoza platform terms.
• Items must be returned unused, in original packaging, with proof of purchase.

2. Categories Covered

2.1 Physical Products

• Returnable if defective, damaged, incorrect, or not as described.
• Non-returnable items include perishables, personal care items, intimate goods, and custom-made products.
• Exchanges allowed for size, color, or model variation if available from the vendor.
• Return shipping costs:
• Paid by buyer if reason is personal preference
• Paid by vendor if the item is incorrect or faulty

2.2 Digital Products

• All sales of digital products (eBooks, downloads, templates, software, etc.) are non-refundable once downloaded/accessed.
• Refunds are only issued if:
• The file is corrupted or inaccessible
• The wrong file was delivered and cannot be replaced
• Digital product vendors must provide full product previews or demos before sale.

2.3 Services

• No refunds for completed services unless the vendor cancels or fails to deliver.
• Prepaid bookings may be refunded or rescheduled based on the vendor’s cancellation policy.
• Disputes for unsatisfactory service must be submitted with evidence via the order dashboard.

3. Vendor-Specific Return Policies

Each vendor may define their own return policy as long as it does not contradict WozaWoza’s minimum standards. Buyers must review vendor return terms on the product or vendor page before purchase.

4. Process for Returns or Exchanges

Step 1: Initiate a Request

• Go to My Orders > Request Return/Exchange
• Select the item, reason for return, and upload any photos or documents

Step 2: Vendor Review

• Vendor has 3 business days to approve, reject, or offer a resolution (refund, replacement, store credit)

Step 3: Shipping the Item (If Applicable)

• Buyer ships item to vendor (unless otherwise arranged) using a trackable method

Step 4: Refund or Exchange Processed

• Once vendor receives and inspects the return, the refund or exchange will be processed via:
• Store credit
• Original payment method
• Replacement item dispatch

5. Platform Support & Dispute Resolution

If no resolution is reached, WozaWoza Online may step in to mediate.

Contact: admin@wozawoza.co.za

Disputes must be raised within 14 days of delivery and accompanied by evidence.

6. Fraud & Abuse

Any abuse of the return system, including excessive returns, false claims, or fraudulent behavior, may lead to:

• Account suspension
• Return privileges revoked
• Legal action where necessary

7. Contact Us

For assistance:

Email: admin@wozawoza.co.za

WhatsApp/Call: +27(0)822253006

Operating Hours: Monday – Friday, 9am to 5pm